Archives: FAQs

I have not received my tickets yet

Your tickets will be emailed 7 days before the event date. You should have received a confirmation email from CarolinaTix immediately after your purchase. If you did not, please email us at If you have made a purchase within 7 days of the performance date, your digital tickets will be attached to the confirmation email. …

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Ticket Prices, Ticket Types, & How to Purchase

TICKET PRICES FLEX TICKETS·         VIP Tickets – $99.99·         Premium FLEX – $74.99 & $59.99 (price varies by showing)·         Basic FLEX – $54.99 TIMED TICKETS·         TIMED – $49.99 & $39.99 (prices varies by showing)·         Children – $24.99 All tickets are subject to applicable taxes and a $6.99 service fee, as per our terms and conditions. Ticket prices are subject to change. …

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Making its mark in the heart of Charlotte Immersive Van Gogh will be presented in the historic Ford building at Camp North End, a state-of-the-art creative development with over 300,000 square feet of space already redeveloped for work, artistic expression, dining and hospitality, entertainment, recreation, and community building. For a list of things to do at …

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About Immersive Van Gogh Charlotte

From creators of the blockbuster show in Paris seen by over 2 million visitors and still wowing crowds in Toronto, the premiere of the Immersive Van Gogh Exhibit will bring the art of Vincent to life in Charlotte. Experience art like never before – lose yourself in 300,000 cubic feet of flawless projections animating Vincent …

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I want to upgrade/downgrade

Please email or call 704.372.1000 to upgrade your tickets prior to arrival. Downgrades are not available.

I need to reschedule

To exchange to a different date and/or time after purchasing, please visit click here .   Exchange is subject to availability and must be requested a minimum of 72 hours prior to your scheduled arrival time. Please be aware that the ticket prices are subject to change and you will be charged the price in effect …

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Hours of Operation

November 8th – November 21stMonday | ClosedTuesday | ClosedWednesday | ClosedThursday | 12 PM – 7 PMFriday | 11 AM – 5 PMSaturday | 10 AM – 6 PMSunday | 10 AM – 4 PM November 22nd – November 28thMonday | ClosedTuesday | ClosedWednesday | ClosedThursday | ClosedFriday | 10 AM – 8 PMSaturday | …

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COVID-19 Update

Health safety protocols based on current conditions and guidance from public officials may be in place at the time of your performance and may include a mask requirement. BPA may refund the purchase price, refuse admission or remove a guest from the venue for failure to follow any health safety measures in effect at the time …

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