Frequently Asked Questions

Frequently Asked Questions


  • COVID-19 Update

    Health safety protocols based on current conditions and guidance from public officials may be in place at the time of your performance and may include a mask requirement. BPA may refund the purchase price, refuse admission or remove a guest from the venue for failure to follow any health safety measures in effect at the time of the show. 

    Based on the latest guidance from the CDC, all guests are required to wear masks indoors in all our venues except when consuming food or beverages in designated areas. Guests agree to abide by the protocols in place at the time of a performance. BPA may refund the purchase price, refuse admission, or remove a guest from the venue for failure to follow any health and safety measures in effect at the time of the show.


  • Hours of Operation

    September 13th – October 31st
    Monday | Closed
    Tuesday | Closed
    Wednesday | Closed
    Thursday | 12 PM – 10 PM
    Friday | 12 PM – 11 PM
    Saturday | 9 AM – 11 PM
    Sunday | 10 AM – 9 PM

    The last entry is 40 minutes prior to the close time stated below. Late arrivals will not be permitted entry. Fees may apply if you need to reschedule. Hours of operations are subject to change.


  • I need to reschedule

    To exchange to a different date and/or time after purchasing, please visit .  Exchange is subject to availability and must be requested a minimum of 72hrs prior to your scheduled showing. Please be aware that the ticket prices are subject to change and you will be charged the price in effect for your new showing at the time of the exchange.  A change fee also will be applied: $4.99 for VIP/FLEX Tickets; $9.99 for Timed Tickets.

  • I want to upgrade/downgrade

    Please email or call 704.372.1000 to upgrade your tickets prior to arrival. Downgrades are not available.

  • I have not received my tickets yet

    Your tickets will be emailed 7 days before the event date. You should have received a confirmation email from CarolinaTix immediately after your purchase. If you did not, please email us at

    If you have made a purchase within 7 days of the performance date, your digital tickets will be attached to the confirmation email.

    Please see more information below under SHOW INFO and Contactless Ticketing.


  • About Immersive Van Gogh Charlotte

    From creators of the blockbuster show in Paris seen by over 2 million visitors and still wowing crowds in Toronto, the premiere of the Immersive Van Gogh Exhibit will bring the art of Vincent to life in Charlotte.

    Experience art like never before – lose yourself in 300,000 cubic feet of flawless projections animating Vincent van Gogh’s oeuvre. Wander through entrancing, moving images that highlight brushstrokes, detail, and color – truly illuminating the mind of the genius.

    You will be immersed in Van Gogh’s works – from his sunny landscapes and night scenes to his portraits and still life paintings. The installation includes the Mangeurs de pommes de terre (The Potato Eaters, 1885), the Nuit étoilée (Starry Night, 1889), Les Tournesols (Sunflowers, 1888), and La Chambre à coucher (The Bedroom, 1889), and so much more.

    Experience the organic landscapes of Van Gogh’s imagination, and journey through his brilliance and madness.

    Astonishing in scale and breathtakingly imaginative, you will experience Van Gogh’s art in a completely new and unforgettable way.

    The exhibit is designed and conceived by Massimiliano Siccardi, with soundtrack by Luca Longobardi, both of whom pioneered immersive digital art experiences in France.

    This exhibition contains sequences of bright flashing lights which may affect visitors who are susceptible to photosensitive epilepsy, as well as others who are sensitive to moving lights. Viewer discretion is advised.

    The runtime of one show is about 35 minutes. You can stay for as many runtimes as you want, once you enter. How much time you spend here is really up to you! Most people stay for 2 to 3 runtimes or more. It really is a great experience. On average patrons spend a little over an hour in the exhibit.

  • Location

    Making its mark in the heart of Charlotte

    Immersive Van Gogh will be presented in the historic Ford building at Camp North End, a state-of-the-art creative development with over 300,000 square feet of space already redeveloped for work, artistic expression, dining and hospitality, entertainment, recreation, and community building. For a list of things to do at Camp North End before or after your visit to Immersive Van Gogh, click here.  

    Earlier this year, the Ford Factory received a local historic landmark designation. Plans call for the space to be redeveloped into modern mixed-use space for office and retail, but this summer it will host one of the world’s most exciting art installations! 

    Ford building at Camp North End – 1774 Statesville Avenue, Charlotte, NC 28206

    For more information about Camp North End, visit the official Camp North End website at or follow along on FacebookInstagramTwitter, and LinkedIn at @campnorthend.

    Parking: Free Surface lot parking is available throughout Camp North End

  • Ticket Prices, Ticket Types, & How to Purchase


    ·         VIP Tickets – $99.99
    ·         Premium FLEX – $74.99 & $59.99 (price varies by showing)
    ·         Basic FLEX – $54.99

    ·         TIMED – $49.99 & $39.99 (prices varies by showing)
    ·         Children – $24.99

    Prices do not include service fees and North Carolina sales tax. Tax and fees will be added to your order.


    FLEX Tickets: Flexibility to arrive +/- two hours of the time on your ticket. If you have tickets for the first or last showing of the day, please note exceptions below.
    • FIRST SHOWING OF THE DAY: The house opens 30 minutes prior to the time on your ticket. No showings occur prior to the opening of the house.
    • FINAL SHOWING OF THE DAY: The final showing of the day will begin shortly after the time on your ticket. Please arrive no later than the time on your ticket so as not to miss the final showing of the day.
    • Check show schedule at

    Cheaper rescheduling fees ($4.99 per ticket vs $9.99 for timed tickets)

    • VIP FLEX – Skip The Line, Van Gogh cushion, limited edition poster, and standard flex time entry benefit.
    • Premium FLEX – Limited edition poster, Van Gogh cushion (rental), and standard flex time entry benefit.
    • Basic FLEX – Standard flex time entry benefit.

    Change Of Date Requests For FLEX Tickets
    You must request a change of date at least 72 hours prior to your scheduled showing. $4.99 per ticket fee. Subject to availability. To change the date/time of your purchased visit, please visit

    TIMED TICKETS: Timed tickets have a strict arrival window of 20 minutes before or after the scheduled start time

    Change Of Date Requests For Timed Tickets
    • You must request a change of date at least 72 hours prior to your scheduled showing. $9.99 per ticket fee. Subject to availability. To change the date/time of your purchased visit, please visit

    CHILD TICKETS: Child (6-16 yrs) – Admission only. Valid for children up to & including 16 yrs of age. Children under 6 are free and will be admitted to the exhibit. Entry policies subject to accompanying adult ticket.

    There are no refunds of tickets for the exhibit. Upgrades can be done in advance or at the onsite box office. Please contact us at if you would like to upgrade your ticket. Tickets are available online at

    To change the date/time of your purchased visit, please visit Change requests are subject to availability and a per ticket change fee will apply. There is a maximum of two changes allowed per order. Prices are subject to change and you will be charged the price in effect at the time you make a change.

  • Prohibited and Permissible Personal Items

    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

    Backpacks and duffle bags are not permitted in the exhibit.


    • Backpacks and duffle bags
    • Paints and aerosols
    • Indelible markers
    • Weapons of any type
    • Outside food and beverages (including alcohol)
    • Food of any type is not permitted in the gallery
    • Any item deemed by exhibit security or venue management to be inappropriate
    • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
    • Camping chairs
    • Tripods


    • Walkers, mobility scooters, and other mobility aids
    • Service animals – For non-traditional service animals please contact the exhibition before your visit.
    • Strollers
    • Cameras

    Immersive Van Gogh reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us a for more information.

  • Accessibility

    Immersive Van Gogh Charlotte is fully accessible. This includes accessible parking options. Guests are welcome to bring their own walkers, wheelchairs, or scooters. We will also have a limited number of wheelchairs available first-come, first served. There are also some seating options throughout the exhibit for patrons who may need a break from standing, or who cannot easily sit on the floor.

    Audio description is available upon request. Must give one week’s notice prior to the date you are attending.

    If you have any additional questions around accessibility, please email us at and we will be happy to assist.

  • What do I wear

    Casual dress and comfortable walking shoes are best for a day at Immersive Van Gogh and Camp North End. 

  • Relaxed Performances

    At Immersive Van Gogh and Blumenthal Performing Arts we believe that art is for everyone and that everyone deserves to enjoy art in their own way! Our Relaxed Performances are open (July 13th 10am and August 3rd 10am), welcoming, and accessible to all that want to experience the excitement of Immersive Van Gogh in a comfortable and low-key style. Relaxed Performances will have slight adaptations to the experience to offer anyone, including those with autism and developmental, sensory, or communication differences, a way to engage with the show in whatever way feels good to them.

    When attending a Relaxed Performance, you can expect:
    • A lower volume on the music, which accompanies the video display
    • Spaces right outside of the gallery that is free from video and loud sounds if you need a break
    • Quiet areas with sensory bins, tactile opportunities, and books
    • Professional teaching staff on hand to gently assist with wandering, defensive or quiet friends
    • A judgment-free “no shushing” experience where you’re free to roam, talk, laugh, touch the walls, lay on the floor and otherwise engage freely with the work at your comfort level!

    Relaxed performances are 60 minutes in length, typically occurring from 10:00-11:00 am on select dates.

  • Parking

    Making its mark in the heart of Charlotte


    To access the large lot adjacent to the Immersive Van Gogh entrance from Statesville Ave, Enter this address into your GPS: 1774 Statesville Ave, Charlotte, NC 28206.

    You can also access the lot from Graham Street.

    Watch for large signs and/or flags that mark the turn-in from Statesville and Graham Street.


  • How are my mobile tickets for Immersive Van Gogh delivered?

    Once you have completed the ticket purchase, you will receive two (2) emails from CarolinaTix: a confirmation email immediately after your purchase and an email with the contactless tickets 7 days before the event date. If you have made a purchase within 7 days of the event date, your contactless tickets will be attached to the confirmation email. 

  • What if I don't not have a smartphone?

    You can also print out the PDF ticket that is emailed 7 days prior to the event. If you do not have a smartphone or printer, please contact our ticketing team at 704-372-1000 or after purchasing your tickets.

  • What happens when I arrive for the event?

    Pull up the tickets on your phone and turn your screen brightness up to the highest level. An usher will then scan your tickets. 

  • Can I print the PDF ticket?

    We strongly recommend you don’t, but we understand that some people without smartphones may need to. Using contactless tickets will not only help us go green, but it will also reduce the likelihood that anyone inadvertently touches your tickets as you are scanned into the theater.

  • What if I can't find my tickets or my phone dies?

    Whether by phone in advance or at the box office when you arrive for the show, we are happy to help with any issue you might be experiencing. 

  • I am still unsure about mobile tickets. Can someone walk me through it?


    Please visit to make an appointment with a customer service representative.

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