Frequently Asked Questions

Frequently Asked Questions


  • COVID-19 Update

    Safety is our number one priority for all guests attending Immersive Van Gogh  Charlotte. With over 170,000 visitors in Toronto during COVID-19, and zero reported cases associated with the exhibition since opening, we’re proud to be operating an experience where it is safe to GOGH.

    To ensure your safety, and based on guidance from the CDC and other government agencies, our walk-in exhibition will operate with enhanced safety measures including:

    • Reduced capacity in line with state guidelines, to ensure all guests have enough space to safely enjoy the experience 

    • Touchless hand sanitization stations placed throughout the venue 

    • Contactless payment encouraged throughout the venue

    • Face coverings required for all staff and guest. However, while masking is required of staff and guests, fully vaccinated staff and guests have the option to not wear a mask.

    • Floor markings throughout the venue to assist in six-foot social distancing limit

    • Social distancing circles projected throughout the entire exhibition gallery space

    • Enhanced, regular cleaning throughout the day 

    We will continue to closely monitor the situation daily, and adjust our safety measures accordingly, in readiness for our opening.

    Thanks for your patience and understanding during these challenging times.

    Health safety protocols based on current conditions and guidance from public officials may be in place at the time of your performance, and may include a mask requirement. BPA may refund the purchase price, refuse admission or remove a guest from the venue for failure to follow any health safety measures in effect at the time of the show. 


  • Hours of Operation

    Hours of Operation 

    Monday | 11 AM - 7 PM
    Tuesday | 11 AM - 7 PM
    Wednesday | 11 AM - 7 PM
    Thursday | 11 AM - 8 PM
    Friday | 10 AM - 10 PM
    Saturday | 9 AM - 10 PM
    Sunday | 11 AM - 7 PM

    Late arrivals for the last hour of the day will not be permitted entry. Fees may apply if you need to reschedule


  • I need to reschedule

    To exchange to a different date and/or time after purchasing, please visit .  Exchange is subject to availability and must be requested a minimum of 72hrs prior to your scheduled showing. Please be aware that the ticket prices are subject to change and you will be charged the price in effect for your new showing at the time of the exchange.  A change fee also will be applied: $4.99 for VIP/FLEX Tickets; $9.99 for Timed Tickets.

  • I want to upgrade/downgrade

    Please email or call 704.372.1000 to upgrade your tickets prior to arrival. Downgrades are not available.

  • I have not received my tickets yet

    Your tickets will be emailed 7 days before the event date. You should have received a confirmation email from CarolinaTix immediately after your purchase. If you did not, please email us at If you have made a purchase within 7 days of the performance date, your digital tickets will be attached to the confirmation email. Please see more information below under SHOW INFO and Contactless Ticketing.


  • About Immersive Van Gogh Charlotte

    From creators of the blockbuster show in Paris seen by over 2 million visitors and still wowing crowds in Toronto, the premiere of the Immersive Van Gogh Exhibit will bring the art of Vincent to life in Charlotte.

    Experience art like never before – lose yourself in 300,000 cubic feet of flawless projections animating Vincent van Gogh’s oeuvre. Wander through entrancing, moving images that highlight brushstrokes, detail, and color – truly illuminating the mind of the genius.

    You will be immersed in Van Gogh’s works – from his sunny landscapes and night scenes to his portraits and still life paintings. The installation includes the Mangeurs de pommes de terre (The Potato Eaters, 1885), the Nuit étoilée (Starry Night, 1889), Les Tournesols (Sunflowers, 1888), and La Chambre à coucher (The Bedroom, 1889), and so much more.

    Experience the organic landscapes of Van Gogh’s imagination, and journey through his brilliance and madness.

    Astonishing in scale and breathtakingly imaginative, you will experience Van Gogh’s art in a completely new and unforgettable way.

    The exhibit is designed and conceived by Massimiliano Siccardi, with soundtrack by Luca Longobardi, both of whom pioneered immersive digital art experiences in France.

    This exhibition contains sequences of bright flashing lights which may affect visitors who are susceptible to photosensitive epilepsy, as well as others who are sensitive to moving lights. Viewer discretion is advised.

    The runtime of one show is about 35 minutes. You can stay for as many runtimes as you want, once you enter. How much time you spend here is really up to you! Most people stay for 2 to 3 runtimes or more. It really is a great experience. On average patrons spend a little over an hour in the exhibit.

  • Location

    Making its mark in the heart of Charlotte

    Immersive Van Gogh will be presented in the historic Ford building at Camp North End, a state-of-the-art creative development with over 300,000 square feet of space already redeveloped for work, artistic expression, dining and hospitality, entertainment, recreation, and community building. For a list of things to do at Camp North End before or after your visit to Immersive Van Gogh, click here.  

    Earlier this year, the Ford Factory received a local historic landmark designation. Plans call for the space to be redeveloped into modern mixed-use space for office and retail, but this summer it will host one of the world’s most exciting art installations! 

    Ford building at Camp North End - 1824 Statesville Ave, Charlotte, NC 28206

    For more information about Camp North End, visit the official Camp North End website at or follow along on FacebookInstagramTwitter, and LinkedIn at @campnorthend.

    Parking: Free Surface lot parking is available throughout Camp North End

  • Ticket Prices, Ticket Types, & How to Purchase


    ·         VIP Tickets - $99.99
    ·         Premium FLEX – $74.99 & $59.99 (price varies by showing)
    ·         Basic FLEX – $54.99

    ·         TIMED - $49.99 & $39.99 (prices varies by showing)
    ·         Children – $24.99

    Prices do not include service fees and North Carolina sales tax. Tax and fees will be added to your order.


    FLEX Tickets FLEX tickets allow for a bigger window of entry. Whereas for regular tickets you are required to enter within the hour you purchased, FLEX tickets allow you to enter within a 4-hour window (2 hours before or 2 hours after your start time).

    VIP FLEX - Skip The Line, Van Gogh cushion, limited edition poster, and flexibility to arrive +/- 2 hrs of your event start time. See for full details.

    Premium FLEX - Limited edition poster, Van Gogh cushion (rental). Flexibility to arrive +/- 2 hrs of your event start time. See for full details.

    Basic FLEX - Admission only. Flexibility to arrive +/- 2 hrs of your event start time. See for full details.

    Basic TIMED - Admission only. Please arrive +/- 20 mins from your event start time.

    Child (6-16 yrs) - Admission only. Valid for children up to & including 16 yrs of age. Children under 6 are free and will be admitted to the exhibit. 

    There are no refunds of tickets for the exhibit. Upgrades can be done in advance or at the onsite box office. Please contact us at if you would like to upgrade your ticket. Tickets are available online at

    To change the date/time of your purchased visit, please visit Change requests are subject to availability and a per ticket change fee will apply. There is a maximum of two changes allowed per order. Prices are subject to change and you will be charged the price in effect at the time you make a change.

  • Prohibited and Permissible Personal Items

    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection. Backpacks and duffle bags are not permitted in the exhibit. Prohibited:

    • Backpacks and duffle bags
    • Paints and aerosols
    • Indelible markers
    • Weapons of any type
    • Outside food and beverages (including alcohol)
    • Food of any type is not permitted in the gallery
    • Any item deemed by exhibit security or venue management to be inappropriate
    • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
    • Camping chairs
    • Tripods
    • Walkers, mobility scooters, and other mobility aids
    • Service animals - For non-traditional service animals please contact the exhibition before your visit.
    • Strollers
    • Cameras
    Immersive Van Gogh reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us a for more information.

  • Accessibility

    Immersive Van Gogh Charlotte is fully accessible. This includes accessible parking options. Guests are welcome to bring their own walkers, wheelchairs, or scooters. We will also have a limited number of wheelchairs available first-come, first served. There are also some seating options throughout the exhibit for patrons who may need a break from standing, or who cannot easily sit on the floor. If you have any additional questions around accessibility, please email us at and we will be happy to assist!

  • What do I wear

    Casual dress and comfortable walking shoes are best for a day at Immersive Van Gogh and Camp North End. 


  • How are my mobile tickets for Immersive Van Gogh delivered?

    Once you have completed the ticket purchase, you will receive two (2) emails from CarolinaTix: a confirmation email immediately after your purchase and an email with the contactless tickets 7 days before the event date. If you have made a purchase within 7 days of the event date, your contactless tickets will be attached to the confirmation email. 

  • What if I don not have a smartphone?

    You can also print out the PDF ticket that is emailed 7 days prior to the event. If you do not have a smartphone or printer, please contact our ticketing team at 704-372-1000 or after purchasing your tickets.

  • What happens when I arrive for the event?

    Pull up the tickets on your phone and turn your screen brightness up to the highest level. An usher will then scan your tickets. 

  • Can I print the PDF ticket?

    We strongly recommend you don’t, but we understand that some people without smartphones may need to. Using contactless tickets will not only help us go green, but it will also reduce the likelihood that anyone inadvertently touches your tickets as you are scanned into the theater.

  • What if I can't find my tickets or my phone dies?

    Whether by phone in advance or at the box office when you arrive for the show, we are happy to help with any issue you might be experiencing. 

  • I am still unsure about mobile tickets. Can someone walk me through it?


    Please visit to make an appointment with a customer service representative.

  • Scroll to Top